Assessor Resource

PSPGSD404A
Administer delivery of financial and other benefits

Assessment tool

Version 1.0
Issue Date: May 2024


Not applicable.

This unit covers administration of financial and other benefits relating to government service delivery. It includes determining entitlements and allowances, administering ongoing entitlements and obligations, administering payments and benefits, and processing payments.

In practice, administration of financial and other benefits relating to government service delivery, may overlap with other generalist and specialist work activities, such as working ethically, complying with legislation, applying government processes, gathering and analysing information etc.

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Prerequisites

Not applicable.

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole. It must be read in conjunction with the Unit descriptor, Performance Criteria, the Range Statement and the Assessment Guidelines for the Public Sector Training Package.

Units to be assessed together

Pre-requisite units that must be achieved prior to this unit:Nil

Co-requisite units that must be assessed with this unit:Nil

Co-assessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include, but are not limited to:

PSPETHC401A Uphold and support the values and principles of public service

PSPGOV406B Gather and analyse information

PSPGOV422A Apply government processes

PSPGSD402A Administer government service delivery requirements

PSPLEGN401A Encourage compliance with legislation in the public sector

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

the knowledge requirements of this unit

the skill requirements of this unit

application of the Employability Skills as they relate to this unit (see Employability Summaries in Qualifications Framework)

administering delivery of financial and other benefits in a range of (3 or more) contexts (or occasions, over time)

Resources required to carry out assessment

These resources include:

legislation, policy, procedures and protocols relating to government service delivery

case studies and workplace scenarios to capture the range of circumstances and cases likely to be encountered

Where and how to assess evidence

Valid assessment of this unit requires:

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when administering delivery of financial and other benefits, including coping with difficulties, irregularities and breakdowns in routine

administration of delivery of financial and other benefits in a range of (3 or more) contexts (or occasions, over time)

Assessment methods should reflect workplace demands, such as literacy, and the needs of particular groups, such as:

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include, but are not limited to, a combination of 2 or more of:

case studies

portfolios

questioning

scenarios

authenticated evidence from the workplace and/or training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the essential skills and knowledge and their level, required for this unit.

Skill requirements

Look for evidence that confirms skills in:

reading complex, formal documents such as legislation and guidelines and explaining them to people from diverse backgrounds

gathering and analysing information to determine eligibility and investigate payments and debts

responding to diversity, including gender and disability

applying workplace safety procedures in the context of government service delivery

Knowledge requirements

Look for evidence that confirms knowledge and understanding of:

the range of circumstances and complexity of needs in the context of government service delivery

special needs of applicants

special assistance available

mutual obligations, rights and responsibilities

legislative requirements for entitlements and allowances

methods of preventing or minimising debt

legislation, policy, procedures and protocols relating to government service delivery, including occupational health and safety and environment

principles of equal employment opportunity and diversity

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.

Products or servicesmay include:

income support

rent assistance

family support

supported/crisis accommodation

Special needsmay include:

special or crisis assistance

disability

homelessness

at risk of violence

English language and literacy

cultural diversity issues

Services and benefitsmay include:

financial and other assistance

access to job network

referrals to external service providers

referrals to community groups

assistance in applying for training courses

accommodation

medical benefits

Centrelink programs

Legislation may include:

Social Security Act 1991

Social Security Administration Act 1999

Social Security International Agreements Act 1999

Australian Public Services Act 1999

Family Assistance Act 1999

Family Assistance Administration Act 1999

Student Assistance Act

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Individuals' eligibility for government products or services is determined within the bounds of legislation and government policy. 
Eligibility tests or checks are applied to confirm payment stream, entitlements and allowances. 
Special needs are identified and accommodated, within the bounds of legislation and government policy. 
A package of services and benefits is offered which matches needs and entitlements under legislation and government policy. 
The government's obligations are fulfilled in accordance with the service agreement. 
The recipients' obligations to the government are supported. 
Breaches, suspensions and restorations are actioned as needed in accordance with legislation, policy and procedures. 
Payments or benefits are granted in accordance with legislation and policy guidelines. 
Adjustments to payments and benefits are made consultatively with the individuals concerned and in accordance with legislation and policy guidelines. 
Payments and benefits made are confirmed and reviewed in accordance with established procedures. 
Errors and debts are identified and recovered in accordance with established procedures. 
Entitlements are established and obligations are recorded, if required. 
Transactions are initiated having confirmed individuals' preferred option for payment delivery. 
Payments are authorised and sent in accordance with legislative and organisational requirements. 
Individuals’ eligibility for government products or services is determined within the bounds of legislation and government policy. 
Eligibility tests or checks are applied to confirm payment stream, entitlements and allowances. 
Special needs are identified and accommodated, within the bounds of legislation and government policy. 
A package of services and benefits is offered which matches needs and entitlements under legislation and government policy. 
The government’s obligations are fulfilled in accordance with the service agreement. 
The recipients’ obligations to the government are supported. 
Breaches, suspensions and restorations are actioned as needed in accordance with legislation, policy and procedures. 
Payments or benefits are granted in accordance with legislation and policy guidelines. 
Adjustments to payments and benefits are made consultatively with the individuals concerned and in accordance with legislation and policy guidelines. 
Payments and benefits made are confirmed and reviewed in accordance with established procedures. 
Errors and debts are identified and recovered in accordance with established procedures. 
Entitlements are established and obligations are recorded, if required. 
Transactions are initiated having confirmed individuals’ preferred option for payment delivery. 
Payments are authorised and sent in accordance with legislative and organisational requirements. 

Forms

Assessment Cover Sheet

PSPGSD404A - Administer delivery of financial and other benefits
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PSPGSD404A - Administer delivery of financial and other benefits

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: